Refunds

Our status

We charge readers nothing: all the materials on Pinco Guide are free. We cannot start a refund or influence the operator’s decision.

What can be refunded

Some operators let you cash out a bet early, but that is a separate feature, not a refund. If a game was interrupted by a fault, contact the operator’s support and give the time it happened.

Mistaken payments and bonuses

If money has left your account but is not on your balance, make no new deposits until it is sorted out. Bonus terms change more often than other rules, so check them with the operator.

Withdrawals and chargebacks

Look for withdrawal details in the operator’s cashier section. A chargeback is a last resort, not an ordinary way to get a refund.

Where to turn

Keep receipts, transaction numbers and your correspondence with the operator’s support. If you find a mistake on this page, write to [email protected].